Global Engineering & Management Services (GEMS), Inc.
GEMS Inc. is a Service Disabled Veteran Owned Small Business providing quality products and services in support of the following SeaPort-e Acquisition Program functional areas:
- Engineering, Systems Engineering, and Process Engineering Support
- Logistics Support
- Program Support
- Functional and Administrative Support
- SeaPort-e Task Orders Received
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- Team Members' Capabilities/Expertise
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GEMS INC. Capabilities and Recent Functional Area Experience
Engineering, Systems Engineering, and Process engineering Support: GEMS' application of Systems and Applied Engineering techniques for the Federal Aviation Administration (FAA) significantly enhances our efforts to develop, modernize and integrate new and exiting systems and capabilities into National Airspace System (NAS). Risk Management is a major component of GEMS' Engineering and Systems Engineering capabilities we bring to support this effort. For example, we monitor and assess program management and engineering data to assist in ensuring all assigned projects remain within base-line schedules and budgets as well as meet engineering requirements document specifications. Specifically, GEMS data monitoring, collection, and analysis support during the FAA's Automatic Dependent Surveillance-Broadcast (ADS-B) integration in the Gulf of Mexico segment of the NAS identified, managed and successfully mitigated and retired 2 project risks. RESULTS: Over $345,000 in cost avoidance.
One of GEMS’s major Logistics Support efforts includes negotiating, drafting and coordinating complex domestic as well as international Memoranda of Agreement/Understanding and Other Transaction Authority Agreements in support of the FAA’s Surveillance Broadcast Services (SBS) Program Office. Specifically, GEMS staff evaluated candidate offshore oil and gas production platforms in the Golf of Mexico for possible installation of critical FAA equipment components supporting ADS-B deployment and operation. Once sites were deemed suitable, we negotiated with industry partners for “in-kind” logistics contributions to the FAA for equipment space, power, telecommunications, marine transportation, lodging for installation and sustainment of SBS equipment and other services on the offshore platforms. After sites were operational, our team prepared, negotiated and coordinated Platform Boarding Agreements for FAA and Contractor Logistics personnel to access and work on the platforms. RESULTS: GEMS' logistics negotiation and advocacy with industry partners for offshore helicopter transportation at no cost to the FAA resulted in significant cost savings annually.
As Project Lead, GEMS assists in managing cost, schedule, and technical requirements as well as risks. We currently provide project management support for ADS-B, Automatic Weather Observation Station, and VHF communications implementation in the Gulf of Mexico and internationally in Mexico. For example, GEMS helped the FAA acquire the first Supplemental Type Certificate (STC) for ADS-B rule compliant avionics in helicopters and general aviation aircraft. We also assist clients and program managers with developing detailed control account plans, monitoring and determining the status of schedule progress, initiating change requests, and providing direction for key activities. In addition, GEMS also provide technical Program Management expertise and support for the introduction, training, mentoring, documentation and utilization of project management and Earned Value Management (EVM) best practices. Our service includes establishing EVM work packages and milestone definitions. The GEMS Team also assists Government Staff with process improvement, consensus-building and sound decision making within Program Control groups.
Functional and Administrative Support:
GEMS possesses extensive communications expertise to support a foundation for strategic and tactical planning of both internal and external media. Our staff prepares communication plans that serve as the building blocks for enterprise and national-level initiatives across all target audiences. We achieve this through the development and implementation of key messaging platforms, social media campaigns, marketing, and branding. These tools and strategies set the strategic direction and framework for the organization. GEMS possesses great understanding in the field of technical writing having prepared remarks for technical audiences such as the Radio Technical Commission for Aeronautics (RTCA), Reports to Congress, Global Research and Development conferences, and congressional testimony on behalf of the US Senate Commerce Subcommittee on Aviation and the US House Transportation Subcommittee on Aviation. We develop branding strategies and campaigns for all facets of an organization. For example, we created an internal image for FAA’s NextGen Organization that employees identify with, giving them a united mission and heritage.
Quality Assurance and Performance Monitoring:
The quality of our products, services and overall performance is bolstered by the best practices of the world-renowned Project Management Institute’s (PMI) as the industry proven Plan, Do, Check, Adjust method to ensure quality customer- based support for Seaport- e.
- PLAN - Team participation, personnel, tools identification, designation of performance metrics.
- DO - Performance planning, validation, work execution, milestone monitoring, reporting.
- CHECK - Quality auditing, deliverable acceptance, customer feedback.
- ADJUST - Closeout, billing, lessons learned, knowledgebase update, and continuous improvement.
The GEMS Team uses this tool along with other components of our Performance-Based Quality Control system that we have implemented and maintained during our years of outstanding support to past and current customers. We believe this plan will track all levels of SeaPort contract performance and ensure deliverables are completed on time or ahead of schedule and within or under budget.
GEMS' Customer Satisfaction Point of Contact:
Ms. Tiffany N. Mitchell
Chief Operating Officer
1025 Connecticut Avenue, N.W.
Washington, DC 20036